Betcris Privacy Policy

At Betcris, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services at betcris.pe. By accessing our platform — whether via desktop, our mobile version, or the Betcris app — you acknowledge and agree to the practices described in this document. We encourage you to read it carefully before registering or using our casino betcris services.

Who We Are

We operate under TV Global Enterprise LTD SAC, incorporated in Peru (RUC 20604357625), with registered offices at Av. Diez Canseco No. 351, Int. 802, Miraflores, Lima. Our group operator is TV Global Enterprises Ltd, incorporated in Malta (company C 44378), located at Msida Court, 61 First Floor, Msida Seafront, Msida MSD 9043. We hold a valid remote gaming registration issued by MINCETUR (General Directorate of Casino Games & Slot Machines) under Registration Codes 11002602010000 and 21002602010000, as well as a Malta Gaming Authority licence MGA/B2C/300/2008. Our Betcris casino online platform is intended exclusively for residents of Peru aged 18 and above.

Information We Collect

When you register and use our services, we may collect the following types of personal information about you:

• Full name, date of birth, and national identity document details
• Contact information including email address, phone number, and residential address
• Financial information such as payment method details, bank account data, and transaction history
• Login credentials and account activity associated with your Betcris login
• Device information, IP address, browser type, and usage data when you access our platform
• Communications you send us via live chat, email at ayuda@betcris.pe, or at our physical agencies in Peru
• Geolocation data to verify your presence in a permitted jurisdiction
• Information related to your participation in promotions, the Betcris bonus program, and BetPoints loyalty rewards

We collect this data directly from you during registration, through your use of our services, and automatically through cookies and tracking technologies on our platform.

How We Use Your Information

Here at Betcris Casino, we use the personal data we collect for the following purposes:

• To verify your identity and comply with our legal obligations under Peruvian law and MINCETUR regulations
• To process deposits and withdrawals in PEN and to manage your account balance
• To provide access to our full range of services including sports betting, casino games, live dealer tables, and virtual sports
• To administer bonuses, including the Betcris bonus offers such as the 100% welcome sports bonus up to S/350 and the 200% casino first deposit bonus with 20 Free Spins
• To manage your participation in our BetPoints loyalty programme and assess your tier level on a rolling 12-month basis
• To detect and prevent fraud, money laundering, and any activity that violates our terms of service
• To send you relevant promotional communications, where you have given us permission to do so
• To improve our platform, the Betcris app, and the overall user experience
• To respond to your support queries submitted via live chat or email

Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds: performance of a contract when providing our betcris casino online services; compliance with legal obligations under Peruvian gaming and anti-money laundering laws; our legitimate interests in maintaining a safe and fair gaming environment; and your explicit consent where applicable, such as for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With our group companies and affiliates, including TV Global Enterprises Ltd (Malta), as part of our shared operational infrastructure
• With payment processors and financial institutions to complete your transactions, including Visa, Mastercard, SafetyPay, Yape, Plin, AstroPay, and PagoEfectivo
• With game providers such as NetEnt, Evolution, Pragmatic Play, and others, to the extent necessary to deliver our gaming services
• With regulatory authorities including MINCETUR, the MGA, and law enforcement agencies when legally required
• With third-party service providers who assist us in operating our platform, subject to strict confidentiality obligations

We ensure that all third parties with whom we share data are bound by appropriate data protection agreements and process your information only as instructed by us.

Data Retention

We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, in accordance with Peruvian anti-money laundering and gaming regulations. In some cases, legal obligations may require us to retain certain records for longer periods. Once retention periods expire, we securely delete or anonymise your data.

Cookies and Tracking Technologies

Our Betcris platform uses cookies and similar technologies to enhance your experience, analyse usage patterns, and support security functions. These include session cookies, preference cookies, analytics cookies, and marketing cookies. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our website and the Betcris app. For full details on how we use cookies, please refer to our separate Cookie Policy.

Your Rights

Depending on applicable law, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at ayuda@betcris.pe. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations.

Security Measures

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL encryption, secure access controls, and regular security assessments of our systems. While we strive to maintain the highest standards of data security, no transmission over the internet can be guaranteed as completely secure, and we encourage you to safeguard your Betcris login credentials at all times.

Restricted Jurisdictions

Our services at betcris.pe are intended exclusively for residents of Peru. Residents of the United Kingdom, France, Iran, and all other jurisdictions where our services are prohibited are not permitted to register or use our platform. We reserve the right to block access and close accounts where we determine that a user is located in a restricted country.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our customer support team is available 24/7 via live chat on the Betcris website, by email at ayuda@betcris.pe, or in person at any of our physical Betcris agencies located across Peru. We are here to help and will address your enquiry promptly and transparently.